Casper Retractable Screen Door

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Warranty & Maintenance

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LIMITED LIFETIME WARRANTY Casper Disappearing Screen Systems products are warranted to the original purchaser, for as long as he or she owns the product, against defects in the materials. All parts are covered under this warranty, except the screen mesh that is warranted for 3 years against manufacturer defects.
Manufacturer defects include the screen mesh unraveling, pulling away from the Pull Bar or the Housing. Exclusions to the screen mesh warranty apply if a person, animal or object were to walk, run, or fall into the screen mesh and tear or rip the screen mesh. This warranty is expressly limited to the replacement or repair of components having defects. This warranty applies under conditions of normal use but does not apply to defects that result from damage, negligence, or unreasonable use.
To be eligible, owner(s) agree to follow normal operating & maintenance instructions as listed below. All screens must be installed in accordance with installation instructions by a Certified Casper Screens Installer. For questions contact your local dealer. There is a service fee for any items that are not covered under this warranty. Please consult your local dealer in your area for a fee schedule.
Maintenance Instructions

1. Regularly vacuum the bottom track clear of debris, especially next to the magnetic profile.
2. Use a multi-purpose cleaner (such as 409) on the framework to clean off hand oils and dirt.
3. Regularly clean the screen cloth by lightly going over with a vacuum cleaner brush attachment and wipe clean with mild soapy water. DO NOT HOSE DOWN THE MESH SCREEN, WATER CAN COLLECT INSIDE THE CASEMENT.

Operating Instructions

1. When pulling the screen across, be sure it is straight and parallel with the bottom track, a twisting of the handle will cause it to bind. Also, maintain the handles at 36” (door handle height) from the floor for best operation.
2. To release the magnet, place your thumb on the magnetic profile while grasping the handle and gently pull the handle towards you. For double systems, gently push one handle while pulling the other handle, again using the thumb on the opposing handle for leverage.
3. If you get a fold in the screen mesh, immediately straighten it out and do not worry, the screen mesh irons (straightens) itself out quickly. CAUTION: The screen mesh will split if the fold is left.
4. If the Pull Bar comes out of the bottom or top track, reinsert immediately. To reinsert either side, position whichever side that has come out of the track at a 45-degree angle until you are able to reinsert the Pull Bar back into the track. Allow the screen to retract back into the housing.
5. We highly recommend you retract the screen mesh back into the housing when the door is closed, to preserve the mesh and receive the full benefit of a retractable screen. On double doors do not constantly keep the screen pulled to one side when in use.
6. At casperscreens.com we have some troubleshooting videos.

Warranty and Maintenance PDF
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website and have implemented the Remarketing with Google AdSense function.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above. You will be notified of any Privacy Policy changes on our Privacy Policy Page.  You can change your personal information by logging into your account.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.  We do not specifically market to children under the age of 13 years old.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@casperscreens.com or follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Casper Disappearing Screen Products
13514 Pomerado Road
Poway, California 92064
United States

info@casperscreens.com